Legal

Privacy Policy – ​​ScootHub SL
In compliance with the provisions of Regulation (EU) 2016/679 (GDPR) and the Law
Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Rights
digital (LOPDGDD), ScootHub SL informs users of its policy of
data protection.
1. Identification of the responsible party
● Data controller: ScootHub SL
● CIF: B93499093
● Registered office: Calle Calvario 44 (ground floor), 29601 Marbella (Málaga, Spain)
● Contact email: [indicate official customer service email]
● Contact telephone number: [indicate customer service number]
2. Purpose of data processing
We collect and process personal data for the following purposes:
● Order and sales contract management: processing orders, payments,
Shipping and returns.
● Customer service: responding to inquiries and requests for information.
● Commercial communications: sending newsletters, promotions and news
only with the user's express consent.
● Website and user experience improvement: statistical analysis using
cookies.
3. Legal basis for processing
Data processing is carried out in accordance with the following legal bases:
● Contract execution: management of purchases and requested services.
● Express user consent: newsletter subscription or acceptance of
cookies.
● Compliance with legal obligations: invoicing, guarantees, tax regulations
and commercial.
4. Data retention
Personal data will be kept for the time necessary to fulfill the
the purpose for which they were collected and to determine possible responsibilities
derivatives. In the case of commercial communications, until the user requests their
low.
5. Transfer of data to third parties
Your data will not be shared with third parties except in the following cases:
● Logistics and transport services: to manage shipments and returns.
● Payment gateways: banking entities or online payment providers.
● Legal obligation: transfer to competent authorities in compliance with the
law.
All third-party providers have signed data processing agreements that
They guarantee the confidentiality and security of the information.
6. User Rights
Users can exercise their rights at any time by sending an email
to [email address]:
● Access to your personal data.
● Correction of inaccurate data.
● Deletion of data when it is no longer needed.
● Limitation or opposition to treatment.
● Portability of your data.
● Withdrawal of consent at any time.
The user also has the right to file a complaint with the Agency
Spanish Data Protection Agency (AEPD) if you believe that your rights have not been respected
respected.
7. Data Security
ScootHub SL applies technical and organizational measures to guarantee the security of
personal data, preventing its alteration, loss, unauthorized access or theft.
8. Minors
ScootHub products are intended for users over 14 years of age. In the case
ScootHub will not be held responsible for a minor providing data without parental consent.
will be held responsible, proceeding with its immediate removal as soon as it has
knowledge.
9. Commercial communications
If you subscribe to our newsletter, you can unsubscribe at any time.
You can subscribe at any time using the link available in each email.
Legal Notice – ScootHub SL
1. General Information
In compliance with Law 34/2002, of July 11, on Information Society Services
Information and Electronic Commerce (LSSI-CE), it is reported that:
● Owner: ScootHub SL
● CIF: B93499093
● Registered office: Calle Calvario 44 (ground floor), 29601 Marbella (Málaga, Spain)
● Email: [please provide customer service email address]
● Telephone: [indicate contact number]
● Web domain: www.scoothubshop.com
Access to and use of this website confers the status of user, which implies the
full acceptance of this Legal Notice at the time of browsing.
2. Terms of use
The user agrees to use the website lawfully, without contravening the
current legislation, good faith, public order, or the rights of third parties.
It is forbidden to:
● Disseminating illegal, offensive content or content that violates the rights of third parties.
● Introducing computer viruses or performing actions that alter or damage the
web.
● Using the website for fraudulent or unauthorized advertising purposes.
ScootHub SL reserves the right to remove content or deny access to
users who violate these conditions.
3. Intellectual and industrial property
All content on this website (texts, images, designs, logos, software,
etc.) are the property of ScootHub SL or their rightful authors, and are protected
by intellectual and industrial property legislation.
Its reproduction, distribution, public communication or
transformation without the express authorization of the owner.
4. Responsibility
ScootHub SL is not responsible for:
● Damages caused by misuse of the website.
● The existence of viruses or other harmful computer elements introduced by
third parties.
● External links to third-party websites, whose content is
sole responsibility of its owners.
5. Linking Policy
This website may include links to external websites for purely informational purposes.
informational. ScootHub SL assumes no responsibility for said content.
6. Applicable legislation and jurisdiction
This Legal Notice is governed by Spanish law. Any dispute will be
subject to the Courts and Tribunals of Marbella (Málaga, Spain), unless the
applicable regulations provide for another jurisdiction.
Cookies Policy – ​​ScootHub SL
1. What are cookies?
Cookies are small text files that are installed on your browser when
You visit certain web pages. They help the website remember your visits.
preferences (such as language, shopping cart, login, etc.) and to improve the
browsing experience.
Cookies do not store sensitive information such as bank details or passwords.
2. Types of cookies we use on ScootHub
At www.scoothubshop.com we use the following types of cookies:
a) Technical or necessary cookies
● They allow the basic functioning of the website.
● Example: maintain shopping cart, log in, remember language.
● They are essential and do not require consent.
b) Personalization cookies
● They allow us to remember your preferences to improve your shopping experience.
● Example: show recently viewed products or adjust navigation
according to your interests.
c) Analytical cookies
● They help us measure website traffic and understand which sections are of interest.
more to our users.
● Example: Google Analytics.
● They collect anonymous information and are used in an aggregated way.
d) Marketing and advertising cookies
● Used to show personalized ads based on your activity
navigation.
● Example: Google Ads, Facebook/Instagram Pixel.
● They are only activated if the user gives their express consent.
3. Third-party cookies
Some cookies are not managed directly by ScootHub, but by third-party services.
external resources we use:
● Google Analytics (Google LLC): web traffic analysis.
● Google Ads (Google LLC): personalized advertising.
● Meta Pixel (Meta Platforms, Inc.): ads on Facebook and Instagram.
● YouTube (Google LLC): in case of embedding videos on the website.
4. Consent and cookie management
When you access our website, a cookie banner is displayed where you can:
● Accept all cookies.
● Reject all non-essential cookies.
● Configure your preferences in a personalized way.
You can withdraw your consent at any time by accessing the
cookie settings in your browser.
5. How to disable cookies from the
browser?
You can block or delete cookies installed on your device by accessing the
your browser settings options:
● Google Chrome
● Mozilla Firefox
● Safari
● Microsoft Edge
Please note that if you disable some cookies, the website may not function properly.
correctly.
6. Validity and updates
This Cookie Policy may be updated based on changes
regulations or the services we offer on the website. We recommend reviewing it
periodically.
Last updated: [insert date].
Terms and Conditions of Purchase –
ScootHub SL
1. Company Identification
These Terms and Conditions govern the contractual relationship between:
● ScootHub SL
● CIF: B93499093
● Registered office: Calle Calvario 44 (ground floor), 29601 Marbella (Málaga, Spain)
● Customer service email: [indicate official email]
● Contact phone number: [indicate phone number]
● Website: www.scoothubshop.com
and users who make purchases through this website.
2. Subject of the contract
The contract concerns the online purchase and sale of products related to
Freestyle scooters, parts, accessories and protective gear offered by ScootHub.
Browsing the website and purchasing any product implies acceptance of
These General Conditions.
3. Purchase process
1. Select the desired products and add them to the cart.
2. Access the cart, review the items and confirm the order.
3. Provide your billing and shipping information and select your payment method.
4. You will receive a confirmation email with your purchase details.
4. Prices and invoicing
● All prices include VAT.
● Prices may vary, but the customer will always pay the current price.
the moment of purchase.
● The customer can request an electronic or paper invoice during the process of
buys.
5. Payment methods
ScootHub SL guarantees the security of online payments through encrypted gateways
SSL.
The available payment methods are:
● Credit or debit card (Visa, Mastercard, etc.)
● PayPal
● [Add Bizum / bank transfer if applicable]
6. Shipping conditions
● Delivery times: 24–48 working hours from dispatch of the order.
● Shipping costs:
○ Free for orders over €75.
○ €6 for orders less than €75.
● Shipping area: Mainland Spain (for the Balearic Islands, Canary Islands or international shipping,
(See terms and conditions).
● Tracking: the customer will receive a tracking number to monitor the
order status.
During special periods (sales, promotions, Christmas, Black Friday), the deadlines for
Delivery may be slightly delayed.
7. Right of withdrawal and returns
In accordance with current legislation (Law 3/2014, of March 27), the client has
14 calendar days from receipt of the product to withdraw from the purchase without
need for justification.
Return procedure:
1. The customer must communicate their intention to return the product by writing to
[Contact email].
2. ScootHub SL will send instructions and a return label.
3. The product must be returned in perfect condition, with its packaging.
original and without signs of use.
Return shipping costs:
● Assumed by ScootHub SL.
Refunds:
● They will be made using the same payment method used.
● The maximum refund period will be 14 days from the notification of
withdrawal.
8. Guarantees
All products sold on ScootHub are covered by the legal guarantee of 3
years from the date of delivery, according to Royal Legislative Decree 1/2007.
The warranty covers manufacturing defects, but does not cover:
● Wear and tear from normal use.
● Damage caused by improper use, impacts or modifications of the
product.
9. Product availability
If a product is unavailable after the order is placed, ScootHub SL will contact you.
in contact with the customer to offer a solution: exchange, wait for replacement or
refund.
10. User Responsibility
The user agrees to:
● Do not provide false information during the purchase.
● Respect these Terms and Conditions and current regulations.
● Make proper use of the web, avoiding fraudulent activities.
11. Applicable law and jurisdiction
These Terms and Conditions are governed by Spanish law.
In case of conflict, the parties submit to the Courts and Tribunals of Marbella
(Malaga, Spain), unless consumer regulations provide for another jurisdiction
applicable.
Shipping and Returns Policy –
ScootHub SL
1. General Information
At ScootHub SL we want your shopping experience to be fast, secure and seamless
complications. Therefore, we detail below our shipping conditions and
returns.
2. Shipments
2.1 Delivery times
● Orders are shipped within 24–48 business hours from the
product shipment.
● If you place your order before 1:00 PM, it will be processed the same day (except for
weekends and holidays).
● During special campaigns (Black Friday, Christmas, sales…), the deadlines
They may vary slightly due to logistical saturation.
2.2 Shipping costs
● Free for orders over €75.
● €6 for orders less than €75.
2.3 Scope of delivery
● We ship to mainland Spain.
● For the Balearic Islands, Canary Islands, Ceuta, Melilla or international shipments, please inquire
conditions in [customer service email].
2.4 Order tracking
Once your order leaves our warehouse, you will receive an email with the tracking number.
real-time tracking to monitor delivery.
3. Returns
3.1 Right of withdrawal
According to current legislation (Law 3/2014 on Consumer Protection), you have the right to
a period of 14 calendar days from receipt of the order to return any
product without need for justification.
3.2 Return conditions
● The product must be in perfect condition, unused and with its packaging
original.
● It must include all accessories, labels, and manuals.
● Returns will not be accepted for items damaged by misuse or
negligent.
3.3 Return shipping costs
● ScootHub SL assumes all return costs.
● We'll send you a prepaid shipping label so all you have to do is
deposit the package at the indicated agency.
3.4 Return procedure
1. Write to us at [indicate customer service email] indicating the number of
order and reason for return.
2. We will send you the instructions and the return label.
3. Once the product has been received in our warehouse and its condition verified,
We will proceed with the refund.
3.5 Refunds
● The refund will be issued using the same payment method used for the
buys.
● The maximum processing time for the refund is 14 calendar days from the
notification of withdrawal.
4. Product changes
If you wish to make a change (for example, size or model), the procedure will be
The same as for a return. Once you receive the product, you can make a
new order with the desired item.
5. Contact
For any questions regarding shipping or returns, you can contact us at:
Address: Calle Calvario 44 (ground floor), 29601 Marbella (Málaga, Spain)
Email: [customer service email]
Telephone: [contact number]
Secure Payment – ​​ScootHub SL
At ScootHub SL we take the security of your online purchases very seriously.
Therefore, all payments made on www.scoothub.com are secured by secure payment systems.
Advanced protection to ensure your personal and banking information is safe
always safe.
1. Secure Environment (SSL)
Our website uses an SSL (Secure Socket Layer) security certificate.
This means that all data transmitted between your browser and our server is
They are sent in encrypted form, preventing unauthorized access.
You can easily check it by looking for the padlock in the browser bar when
access our page.
2. Available payment methods
We offer several 100% secure payment methods:
● Credit or debit card (Visa, Mastercard, Maestro, etc.)
○ They are processed through a secure banking gateway with a 3D system
Secure (Verified by Visa and MasterCard SecureCode).
● PayPal
○ It allows you to pay with your PayPal account without needing to enter the
your card details on the website.
In all cases, ScootHub SL does not store your card or account details.
since payments are processed directly through the provider's secure gateway.
3. Fraud protection
● All transactions are monitored to detect potential misuse
improper or fraudulent.
● ScootHub SL reserves the right to request additional documentation from
customer in case of detecting suspicious transactions.
4. Payment Privacy Policy
ScootHub SL never has access to your bank details.
Payment information is handled exclusively by secure payment gateways.
the relevant entities.
5. Shop with complete peace of mind
Your safety is our priority. At ScootHub you can shop with complete confidence.
knowing that:
Your data is protected with SSL encryption.
Payments are processed through certified secure gateways.
We offer trusted payment methods internationally.
If you have any questions about the payment process, you can write to us at [email address of]
customer service] or call us at [contact number].